I recently had a problem with the SMA and opened a ticket with microvellum support. I was connected to a live technician who called me and explained he did not know what the issue was and asked me to send over my work order and any pertinent info. However, as the chat went on it seemed like they were using AI to try to answer my questions and nothing was making sense or was helpful at all. It felt like the technician was using chat gpt to try to answer my questions because they did not know how to solve my problem.

This was very frustrating to say the least, as I have spent almost 2 days going back and forth with ai responses with no resolution in sight. Anyone else having a similar issue with the MV support team?