All of my open tickets have now been transferred over to the new Knowledge Network but my closed tickets still remain under "eSupport".  Will we still have access to the eSupport or will closed tickets be brought over to the new platform?  We reference old tickets from time to time and want to make sure we can still do this.

Also, all of my transferred tickets show that they are 2 days old when in reality they are at least 6 months old.  Will this be an advantage or disadvantage in regards to priority of Microvellum addressing them?