We have been experiencing ongoing issues with report generation in Microvellum and have been working back and forth with both Microvellum Technical Support and our IT department for some time. Unfortunately, we have not been able to identify the root cause or reach a resolution.

One thing that stands out is that these problems began after we upgraded our Microvellum library from our original 2022 Toolbox installation to the latest library version in March 2026. Prior to the library upgrade, we did not experience these report-generation problems.

We have already spent considerable time troubleshooting the database, server environment, and other possible causes, but the issue continues.

At this point, I would like to know what the appropriate process is for escalating an unresolved technical issue within Microvellum beyond the normal support channel.

Has anyone dealt with a similar situation? Is there a specific department, senior technical support team, development team, or escalation process that we should request?

Any advice on how to get this investigated at a higher technical level would be greatly appreciated.