I had recently put in a ticket for one of my engineers and when i was looking at case history, all the ones for our company are gone. My account doesn't even show Company Cases anymore. I am the primary POC per my account settings too. 

Im curious if this also is a reason that I had a support ticket in last week about critical failures happening but still haven't been contacted. Usually, it doesn't take this long to get a response. I had him download 2026 and so far, that seemed to have worked, but worried our cases being reported arent being seen properly.