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Windows & Doors not showing in 2D/3D OEM

Newbie here, so I apologize if this has been asked  & answered. I searched the knowledge base, but searching for "window" brings up more about command windows. Currently running build 24.1.1010.641.
When I add doors/windows in the walls (Window Options/Door Options), it only shows the openings in the wall, no doors no windows appear.  It also makes the opening wider than specified opening even when I set the Casing Selection to "None".  Is the "Casing Reveal" still applying an offset value to the opening?
We are starting to transition to use more of the 3D view base rather than "Draw 2D Walls", so showing these would be helpful. Is there a setting or a prompt that is turned off somewhere causing this? Is there a pointer missing? I don't even know where to look. Everything I can find online just shows you how to add a window/door, not what to do if the window/door doesn't show up.

Thanks in advance for any assistance!

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