How to Submit an Authorized Ticket

How to Submit an Authorized Ticket

An Authorized Ticket is distinct from a Support Ticket, as it is directed to a specialized channel of our team that handles activations, deactivations, serial requests, software upgrades, and update requests.


1. Under the Submit a Ticket Section in the Microvellum Knowledge Network, select the Submit a Ticket button under Software Management. 


 

2. Fill in the information for your Phone Number, Reason for Request, and Subject area. A description of your ticket is also available for additional information regarding your request. 


 

Request Software Deactivation

When submitting a ticket to request software deactivation, you will be asked to provide the device name, device ID, and device username.

 To locate this information:
1. Type PC Name into your Windows Search Bar. 


 
2. Locate and fill out the given information from the interface. 


 
The Device Username is going to be person who is activated on that specific computer. It is not required to fill out the New Device ID and Username unless you are going to activate a new system. 

Request Software Activation

To request software activation, you'll need to provide a serial number, request code, and password. The request code will be provided by the computer where you're installing the software, and the password will be for the serial number. With this information, we can generate an authorization code and send it back to you to complete the activation process.
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