Getting Started with the Cases Portal
A user-friendly platform designed to streamline your support experience and provide seamless access to our support channels.
Please Note: Both new and existing users of the MVKN must create a Cases Portal account before accessing the My Cases area of the Cases Portal. (See registration details below)We are proud to introduce our new Cases Portal, a vital component of our new web platform designed to empower Microvellum clients in managing their support inquiries, initiating new cases, and engaging with Microvellum support agents. The new Cases Portal is a seamless replacement for the previous support ticketing system previously housed within the Microvellum Knowledge Network (MVKN).
The development of our web platform is happening in stages, the first of which is our Case Portal. It’s important to understand that during our development process, each user will be required to maintain two sets of login credentials (we recommend using the same email and password for each). One set of credentials is to access the new Case Portal. The second is used to access the existing knowledge base and community forums.
As the development of our new web platform progresses, we will continue to refine and add new features that improve the way you interact with our platform, manage your software licenses, and much more.
To access the Cases Portal, go to:
To get started, click “Cases Portal”.
Registration & Sign in
Please Note: Both new and existing users of
the MVKN must create a Cases Portal account before accessing the My Cases area of
the Cases Portal. (See registration details below)
New Client Registrations
Please provide the email address at which you wish to receive communications related to your support cases. If you are a new Microvellum client registering for the first time, it is highly recommended (required) to use your official work-issued email address. This ensures the accurate assignment of your support cases to your company's account.
Existing Client Registrations
To streamline the process, please note that if you've used Microvellum's support ticketing system or the Microvellum Knowledge Network (MVKN) before, you will still be required to create a new Portal account. To ensure seamless access to your active support tickets and case history, be sure to use the same email address you previously utilized for MVKN. It's crucial to maintain this email consistency, as using a different email address will result in your account not being associated with your company, thereby denying you access to your support cases.
If you are an existing client with an active MVKN account, you should have already received an email containing instructions on how to access the new Cases Portal. In case you cannot find this email, please check your spam or junk email folders as it may have been flagged by your email system.Choose a Password
Choose a password to secure your login. Be sure that it meets the following requirements: at least 9 characters, one capital letter, one lowercase letter, one number, and one special character.
For existing clients, while we highly recommend you use the same password you have established for the MVKN login, it is not required that you do so.
Password Your Reset
In the event you cannot remember your password, you can always reset it. Just enter the email address you used to create your account and you will be emailed instructions to reset your password.
Logging Out
If you wish to log out of the Cases Portal, simply expand the left-hand side flyout menu bar. At the bottom of this menu, you will find your name, your profile image, and a button that allows you to sign out of the Cases Portal.
Logging In
When you return to the Cases portal, your login information will be securely saved for 30 days. This means that, throughout the day, you won't need to log in again for a full 30-day period when using the same computer or browser. However, if you decide to log in from a different computer or browser, you will be required to enter your email and password again to gain access to the portal.
Troubleshooting Your Login
If you have successfully completed the sign-up process and logged into the Cases Portal but cannot locate the 'My Cases' section, it indicates that the email you used during account creation is not currently linked to your company in our system. To rectify this issue, please send an email to [email protected], ensuring that you provide the following information: your name, company name, the email address you would like to associate with your company, and any additional details that can assist our agents in efficiently resolving your concerns. We are here to help and ensure a smooth user experience for you.
Profile Avatars
The profile section of the Cases Portal is under construction. Soon, it will provide you with access to manage information about you, your company, and your team, including your personalized avatar. For now, the Cases Portal supports Gravatars.
A Gravatar, short for "Globally Recognized Avatar," is an online service that allows users to associate a specific avatar or profile picture with their email address. When you sign up for a Gravatar account and link it to your email address, your chosen avatar will automatically appear on your Portal profile picture.
To learn more about Gravatars or to create your own, go to Gravatar - Globally Recognized Avatars
Related Articles
My Cases: Overview
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Once you've logged into the Cases Portal and navigated to the My Cases area, simply click on the case title to access the case details page. Here, you can thoroughly review the case description, append additional comments, upload attachments, and ...Uploading Attachments to Support Cases
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