Cases Portal
My Cases: Case Details
Once you've logged into the Cases Portal and navigated to the My Cases area, simply click on the case title to access the case details page. Here, you can thoroughly review the case description, append additional comments, upload attachments, and ...
My Cases: Overview
Once you've logged into the Cases Portal, accessing your support cases is a breeze. You can simply click on the "My Cases" icon in the flyout menu or choose the "View Cases" button conveniently placed on the Welcome page. Inside this section, you'll ...
Uploading Attachments to Support Cases
Support case attachments are files or documents attached to a support case or ticket, serving the purpose of providing additional information, context, or evidence relevant to the reported issue. These attachments can encompass a wide range of file ...
Getting Started with the Cases Portal
A user-friendly platform designed to streamline your support experience and provide seamless access to our support channels. Please Note: Both new and existing users of the MVKN must create a Cases Portal account before accessing the My Cases area of ...
Things to Consider When Creating a Support Case
Before submitting a support case for your Microvellum software, consider the following points to ensure a more efficient and effective resolution: Documentation & Resources: Review the Knowledge Base for documentation that may provide a resolution to ...
How to Ask a General Question
A general support question is a broad inquiry generally related to the use case of one or more Microvellum software products, software features, product library data, and/or accounting details. Those who submit general questions are typically seeking ...
How to Submit a General Problem
A general support problem is a broad inquiry generally related to the usability of one or more Microvellum software products, software features, product library data sets, and/or accounting details. Those who submit general problems are typically ...
How to Request a Software Build Update
Software maintenance updates offer valuable improvements, including bug fixes, performance enhancements, and new features that enhance functionality and user experience. Not to be confused with “upgrades”, updates include incremental changes to your ...
How to Request to Deactivate a Software Activation
At times, there may arise a need to deactivate a software license. The cause for this may vary but is often related to the need to transfer activations from one computer to another. The following steps will guide you through the process of ...
How to Request a Software Activation
At times, there may arise a need for software activation or reactivation, whether for an initial setup or a reinstallation. Normally, with an active internet connection, your software undergoes automatic activation over the internet, seamlessly ...
How to Request General License Information
Requesting general software licensing information from Microvellum may be necessary for several reasons: Understanding Licensing Terms: You may want to clarify and understand the terms and conditions of your software license. This can include details ...
How to Request a Software Upgrade
Toolbox OEM upgrades are developed to enhance the functionality, performance, and user experience of our CAD software. With an active OEM maintenance subscription, users of Toolbox have annual access to the latest version of the OEM. These upgrades ...
How to Create a Support Case
We're committed to delivering the best possible user experience, and part of that commitment is giving you the power to create support cases. We believe in making your journey with our software as smooth as possible, and our support case system is ...
How to Create a Support Ticket through the Microvellum About/Support Portal UI
This article details the process of creating a support ticket directly through Microvellum software. See Creating a Support Ticket for general information on what is to be included in a ticket. To start a support request, navigate to Help > About ...