Quality Assurance is
best defined as “a means to focus on the prevention of mistakes and/or defects
during the manufacturing process that impact efficiency or quality that can
impact profits.” Having a process in place to ensure your team adheres to the
principles of a Quality Assurance Program will help you streamline your
production and maintain high standards throughout the design to manufacturing
process.
A well designed
Quality Assurance Program will help you effectively appraise how your internal
technologies, processes and procedures are benefiting you.
In this article, we will discuss five key factors that make up a successful Quality Assurance Program.
As you define your
goals, establish criteria to meet them. The standards, as you define them, will
become the basis of your company’s Quality Assurance Program. Some
examples of standards and criteria include reduction or elimination of:
Well-written and easy-to-follow procedural and policy documentation, in conjunction with your
standards, will help motivate your team to follow your program. Consider
using charts and graphs to explain the objectives. More importantly, be sure to
keep the procedures simple, focusing on one goal at a time.
We’ve found it best to work with departmental
leaders to define workflows and Standard Operating Procedures (SOPs) that
support your quality program. Then, train your staff to ensure the workflows
are understood, implemented and meeting the needs of your business.
Quality Assurance Programs are most successful when the participants are financially incentivized to deliver the results you are looking for. Consider, creating a cross-functional group, pulling from your staff to make up a diverse team. Providing them the freedom to create and be encouraged to meet achievable goals for improvements little by little will inspire more and more improvement in time. Establish clear goals that can be measured.
Here are examples of the types of individuals
who can participate successfully in the quality committee:
It is key to use
information and data as the primary basis for measuring the relative success of
your Quality Assurance initiatives. Focusing on quantitative measures
that show clear results provides the foundation for developing and monitoring
key performance indicators (KPI). Use a computer system or data logger
where appropriate. Vary the samples taken to capture any variances in the
inputs. Determine how often to capture data allowing for enough time for
analysis and collect the information regularly.
A few examples of KPI are:
This is the most
important and hardest step. Experiment with different innovations,
allowing for modest failure. Implementing the change - companywide and in
individual departments – based on insights learned will allow a Quality
Assurance Program to be actionable.
Quality assurance
never ends. Adopting a culture of continuous improvement is worth it and
over time, participation in the processes outlined above can bleed over to
other parts of your business where other improvements can be achieved.
A few tips for success: