How to Create a Support Case
We're committed to delivering the best possible user experience, and part of that commitment is giving you the power to create support cases. We believe in making your journey with our software as smooth as possible, and our support case system is designed to do just that.
When you create a support case, you open a direct line of communication with our dedicated support team. It's your way of telling us about any issues, questions, or concerns you may have. We value your feedback, and support cases allow us to address your needs quickly and effectively.
To create a support case, you will need to access the Cases Portal at
http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
You have the option to create various types of cases, including:
- Software Management
- Software Upgrade Request
- General License Information
- Software Activation
- Software Deactivation
- Build Update Request
- Problem
- Question
Related Articles
How to Create a Support Case through the Microvellum About/Support Portal UI
This article details the process of creating a support case directly through Microvellum software. See Creating a Support Case for general information on what is to be included in a case. To start a support request, navigate to Help > About ...
Microvellum Support and Maintenance
Microvellum Support Microvellum offers comprehensive support and maintenance benefits, ensuring clients have access to technical assistance, software updates, and training resources to optimize their software experience. When purchasing a Microvellum ...
Things to Consider When Creating a Support Case
Before submitting a support case for your Microvellum software, consider the following points to ensure a more efficient and effective resolution: Documentation & Resources: Review the Knowledge Base for documentation that may provide a resolution to ...
My Cases: Case Details
Once you've logged into the Cases Portal and navigated to the My Cases area, simply click on the case title to access the case details page. Here, you can thoroughly review the case description, append additional comments, upload attachments, and ...
Microvellum Knowledge Network Information
24-Hour Support Access Microvellum provides users with active support & maintenance subscriptions with access to our support channels 24-hours a day via email, online community, and phone. From our interactive support site, you can find answers to ...
Recent Articles
FAQ: Toolbox BSB Software Features and Customization
Software Features & Functionality Are LISP routines available within Toolbox BSB (BricsCAD)? Yes. Toolbox BSB (BricsCAD) supports AutoLISP. This means you can load and run your existing .LSP routines directly within the BricsCAD environment. Most ...
FAQ: Toolbox BSB Training & Support
Training & Support Does Microvellum offer any services to assist with the transition from Toolbox OEM to Toolbox BSB? (BricsCAD) To support your transition from Toolbox OEM to Toolbox BSB (BricsCAD), we've curated over 7 hours of video content to ...
FAQ: Toolbox BSB Import/Exports and File Formats
File Format & Data Interoperability Does Toolbox BSB (BricsCAD) support the same imports/exports as Toolbox OEM? Not entirely. Toolbox BSB does not support all the same import/export formats as Toolbox OEM by default. On the other hand there are ...
FAQ: Toolbox BSB Performance & User Experience
Performance & User Experience What are the system requirements for running Toolbox BSB (BricsCAD)? The system requirements for Toolbox BSB (BricsCAD) are similar to those for running Toolbox OEM. Here are the general guidelines: Minimum System ...
FAQ: Toolbox BSB Compatibility & Configuration
Compatibility & Configuration Will all my existing Microvellum projects created in Toolbox OEM work in Toolbox BSB? Yes, all of your existing Microvellum projects created in Toolbox OEM will work in Toolbox BSB. This includes your projects, library ...