How to Create a Support Case
We're committed to delivering the best possible user experience, and part of that commitment is giving you the power to create support cases. We believe in making your journey with our software as smooth as possible, and our support case system is designed to do just that.
When you create a support case, you open a direct line of communication with our dedicated support team. It's your way of telling us about any issues, questions, or concerns you may have. We value your feedback, and support cases allow us to address your needs quickly and effectively.
To create a support case, you will need to access the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
You have the option to create various types of cases, including:
- Software Management
- Software Upgrade Request
- General License Information
- Software Activation
- Software Deactivation
- Build Update Request
- Problem
- Question
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