How to Request a Software Build Update
Software maintenance updates offer valuable improvements, including bug fixes, performance enhancements, and new features that enhance functionality and user experience. Not to be confused with “upgrades”, updates include incremental changes to your existing software and do not require the installation of new software as upgrades do. Note that your library data will not be affected by installing an update.
The following steps will guide you through the process of requesting a software build update:
- Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
- In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
- From the "Reason for Request" drop-down menu, select “Build Update Request”.
With this selection, you'll notice two additional fields appearing within the case submission form:
- In the Request Product drop-down menu, select one of the following – Toolbox OEM, Toolbox AC, Production, or Microvellum Server. To ensure compatibility between these products, we recommend keeping each on the same build.
- In the Request Release Year, select the release year of the product you are requesting to update.
- Use the comments field to provide additional information and details about your request for software build request.
- Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.

Related Articles
How to Run an Update for Toolbox
This article covers the steps involved in updating your Microvellum Toolbox Software Installation. Before updating, we recommend reviewing our Pre-Installation Instructions and creating a backup of your data. For information on creating a backup see ...
Managing Your Software Activations
This article will help you understand the process of managing your software activations and deactivations. All requests regarding software management should be made using our ticketing system. When creating a support ticket, you will be presented ...
How to Install a Foundation Library Update
This article includes details on the purpose of a Foundation Library update and how to perform an update. To perform a Foundation Library Update in the Toolbox, you must have Toolbox build 22.0729 or newer to have the Library Update Utility button ...
How to Request a Software Activation
At times, there may arise a need for software activation or reactivation, whether for an initial setup or a reinstallation. Normally, with an active internet connection, your software undergoes automatic activation over the internet, seamlessly ...
How to Request a Software Upgrade
Toolbox OEM upgrades are developed to enhance the functionality, performance, and user experience of our CAD software. With an active OEM maintenance subscription, users of Toolbox have annual access to the latest version of the OEM. These upgrades ...
Recent Articles
Toolbox Release Notes | Build 25.1.0213.641
The following release notes apply to Toolbox build 25.1.0213.641. Stay Down Nesting Additions 3 new settings have been added to Stay Down Nesting, to resolve specific issues with routes and connectors that have been reported: Fig. 1: New options in ...
Toolbox Release Notes: Year of 2024
This document will catalog all releases for Microvellum Toolbox software builds that were released in the year 2024. This encompasses builds 24.1.0104.641 to 24.1.1206.641. Toolbox Release Notes | Build 24.1.1206.641 The following release notes apply ...
Toolbox Release Notes | Build 25.1.0129.641
The following release notes apply to Toolbox build 25.1.0129.641. SMA Fixes A wide variety of issues with the Solid Model Analyzer have been resolved. Multiple modifications to existing interfaces or settings have been made to improve precision and ...
Microvellum Foundation Library Release Notes | Build 25.0124
The following release notes apply to Microvellum Foundation Library build 25.0124. Additions Added Century Components Waste Bins, Vanity Organizers, and Base Cabinet Organizers. 11”, 14”, 17” Signature Series Bottom Mount 34qt & 50qt. 4”, 5”, 6”, 9”, ...
SQL Server Backups
This article will list out the various types of backups you can create for databases hosted on an SQL Server, explore methods for creating backups manually and automatically, as well as list software/services that may assist you with backing up your ...