How to Request a Software Build Update

How to Request a Software Build Update

Software maintenance updates offer valuable improvements, including bug fixes, performance enhancements, and new features that enhance functionality and user experience. Not to be confused with “upgrades”, updates include incremental changes to your existing software and do not require the installation of new software as upgrades do. Note that your library data will not be affected by installing an update.

The following steps will guide you through the process of requesting a software build update:
  1. Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
  2. In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
  3. From the "Reason for Request" drop-down menu, select “Build Update Request”.
With this selection, you'll notice two additional fields appearing within the case submission form:
  1. In the Request Product drop-down menu, select one of the following – Toolbox OEM, Toolbox AC, Production, or Microvellum Server. To ensure compatibility between these products, we recommend keeping each on the same build.
  2. In the Request Release Year, select the release year of the product you are requesting to update.
  3. Use the comments field to provide additional information and details about your request for software build request. 
  4. Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.



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