How to Request a Software Upgrade

How to Request a Software Upgrade

Toolbox OEM upgrades are developed to enhance the functionality, performance, and user experience of our CAD software. With an active OEM maintenance subscription, users of Toolbox have annual access to the latest version of the OEM.

These upgrades aim to address user feedback, adapt to evolving industry needs and technologies, improve system stability, security, and compatibility, and ultimately provide our clients with the latest tools and features to optimize their workflows.

The following steps will guide you through the process of requesting a software upgrade:
  1. Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
  2. In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
  3. From the "Reason for Request" drop-down menu, select “Software Upgrade Request”.
  4. Use the comments field to provide additional information and details about your request to access the latest Toolbox OEM upgrade. 
  5. Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.
If your OEM maintenance subscription has expired or to learn more about the benefits of an OEM maintenance subscription, contact your Account Manager.



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