How to Request a Software Upgrade
Toolbox OEM upgrades are developed to enhance the functionality, performance, and user experience of our CAD software. With an active OEM maintenance subscription, users of Toolbox have annual access to the latest version of the OEM.
These upgrades aim to address user feedback, adapt to evolving industry needs and technologies, improve system stability, security, and compatibility, and ultimately provide our clients with the latest tools and features to optimize their workflows.
The following steps will guide you through the process of requesting a software upgrade:
- Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
- In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
- From the "Reason for Request" drop-down menu, select “Software Upgrade Request”.
- Use the comments field to provide additional information and details about your request to access the latest Toolbox OEM upgrade.
- Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.
If your OEM maintenance subscription has expired or to learn more about the benefits of an OEM maintenance subscription, contact your Account Manager.
Related Articles
How to Request a Software Build Update
Software maintenance updates offer valuable improvements, including bug fixes, performance enhancements, and new features that enhance functionality and user experience. Not to be confused with “upgrades”, updates include incremental changes to your ...How to Run an Update for Toolbox
This article covers the steps involved in updating your Microvellum Toolbox Software Installation. Before updating, we recommend reviewing our Pre-Installation Instructions and creating a backup of your data. For information on creating a backup see ...Managing Your Software Activations
This article will help you understand the process of managing your software activations and deactivations. All requests regarding software management should be made using our ticketing system. When creating a support ticket, you will be presented ...How to Request a Software Activation
At times, there may arise a need for software activation or reactivation, whether for an initial setup or a reinstallation. Normally, with an active internet connection, your software undergoes automatic activation over the internet, seamlessly ...How to Request General License Information
Requesting general software licensing information from Microvellum may be necessary for several reasons: Understanding Licensing Terms: You may want to clarify and understand the terms and conditions of your software license. This can include details ...
Recent Articles
Toolbox Release Notes | Build 24.1.1105.641
The following release notes apply to Toolbox build 24.1.1105.641 Nesting Fix Fig. 1: The fatal error that would occur during processing. There was reportedly an issue that occurred when clients attempted to process a work order using the nesting ...Microvellum Foundation Library Release Notes | Build 24.1025
The following release notes apply to Microvellum Foundation Library build 24.1025. Additions Added new global variable “Remove Stop Dado On Bottom Edge” for wood drawer boxes. Check this option to run the dado through at the bottom of the sub front ...Toolbox Release Notes | Build 24.1.1030.641
The following release notes apply to Toolbox build 24.1.1030.641 Routing and Profile Fixes Several issues were found with routing and polyline paths: Fig. 1: Horizontal routes off of a part disappearing (left) and appearing correctly (right). When ...Toolbox Release Notes | Build 24.1.1010.641
The following release notes apply to Toolbox build 24.1.1010.641 Biesse Winstore Fix Several issues with the Biesse Winstore plugin have been resolved: There was an issue that would sometimes occur wherein materials that were intended to stack wound ...Toolbox Release Notes | Build 24.1.1001.641
The following release notes apply to Toolbox build 24.1.1001.641 HBore Toolfile Fix Fig. 1: The location in the Toolfile UI where the error would occur. There was an issue reported with the functionality of the Horizontal Boring Machine setting in ...