How to Request General License Information

How to Request General License Information

Requesting general software licensing information from Microvellum may be necessary for several reasons:
  1. Understanding Licensing Terms: You may want to clarify and understand the terms and conditions of your software license. This can include details such as the number of licenses or activations you have, usage restrictions, and any renewal or maintenance requirements.
  2. Activation or Reinstallation: When installing the software on a new computer or after a system upgrade, you may need to retrieve licensing information to activate or reactivate the software.
  3. Upgrades or Expansions: If you plan to upgrade your software version or expand your usage to include additional users or features, you may need to inquire about licensing options and associated costs.
  4. Troubleshooting: If you encounter issues related to licensing, such as software activation problems, having access to general licensing information can help you and Microvellum's support team diagnose and resolve the issue more effectively.
  5. Documentation and Record-keeping: Keeping records of your software licensing information is essential for audit purposes and maintaining an organized IT environment. Requesting this information can help you maintain accurate documentation.
The following steps will guide you through the process of requesting a general software information:
  1. Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
  2. In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
  3. From the "Reason for Request" drop-down menu, select “General Software Information”.
  4. Use the comments field to provide additional information and details about your request for general licensing information. 
  5. Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.

    • Related Articles

    • Changing Microvellum License Types

      This article documents the process of switching between the types of licenses available to clients using Microvellum's SLS (Software Licensing System) and explores the differences in functionality between the different types of Microvellum licenses. ...

    • Microvellum Knowledge Network Information

      24-Hour Support Access Microvellum provides users with active support & maintenance subscriptions with access to our support channels 24-hours a day via email, online community, and phone. From our interactive support site, you can find answers to ...

    • Common Floating License Connectivity Issues

      This document lists common issues reported by users regarding the topic of Microvellum’s Floating License Activation (FLA) and the connectivity required for FLA to function. Firewall Blocking Activation of Floating License Some users have had an ...

    • How to Ask a General Question

      A general support question is a broad inquiry generally related to the use case of one or more Microvellum software products, software features, product library data, and/or accounting details. Those who submit general questions are typically seeking ...

    • Managing Your Software Activations

      This article will help you understand the process of managing your software activations and deactivations. All requests regarding software management should be made using our ticketing system. When creating a support ticket, you will be presented ...

    • Recent Articles

    • Toolbox Release Notes | Build 25.1.0221.641

      The following release notes apply to Toolbox build 25.1.0221.641 UI Fixes An issue was reportedly occurring when users utilized pop-out menus near the edge of a screen on a multi-monitor workspace. When popping out a sub-menu, it is expected for the ...

    • Toolbox Release Notes | Build 25.1.0213.641

      The following release notes apply to Toolbox build 25.1.0213.641. Stay Down Nesting Additions 3 new settings have been added to Stay Down Nesting, to resolve specific issues with routes and connectors that have been reported: Fig. 1: New options in ...

    • Toolbox Release Notes: Year of 2024

      This document will catalog all releases for Microvellum Toolbox software builds that were released in the year 2024. This encompasses builds 24.1.0104.641 to 24.1.1206.641. Toolbox Release Notes | Build 24.1.1206.641 The following release notes apply ...

    • Toolbox Release Notes | Build 25.1.0129.641

      The following release notes apply to Toolbox build 25.1.0129.641. SMA Fixes A wide variety of issues with the Solid Model Analyzer have been resolved. Multiple modifications to existing interfaces or settings have been made to improve precision and ...

    • Microvellum Foundation Library Release Notes | Build 25.0124

      The following release notes apply to Microvellum Foundation Library build 25.0124. Additions Added Century Components Waste Bins, Vanity Organizers, and Base Cabinet Organizers. 11”, 14”, 17” Signature Series Bottom Mount 34qt & 50qt. 4”, 5”, 6”, 9”, ...