How to Request General License Information
Requesting general software licensing information from Microvellum may be necessary for several reasons:
- Understanding Licensing Terms: You may want to clarify and understand the terms and conditions of your software license. This can include details such as the number of licenses or activations you have, usage restrictions, and any renewal or maintenance requirements.
- Activation or Reinstallation: When installing the software on a new computer or after a system upgrade, you may need to retrieve licensing information to activate or reactivate the software.
- Upgrades or Expansions: If you plan to upgrade your software version or expand your usage to include additional users or features, you may need to inquire about licensing options and associated costs.
- Troubleshooting: If you encounter issues related to licensing, such as software activation problems, having access to general licensing information can help you and Microvellum's support team diagnose and resolve the issue more effectively.
- Documentation and Record-keeping: Keeping records of your software licensing information is essential for audit purposes and maintaining an organized IT environment. Requesting this information can help you maintain accurate documentation.
The following steps will guide you through opening the License Portal in the Microvellum Portal:
- Begin by visiting the Microvellum Client Portal at http://portal.microvellum.com and navigate to the "Software Management" section.
- Locate the specific Microvellum Software in the "Licenses" section and select the gear next to your software. This will open the License Portal.
- The general information of the license will be displayed on this page, including the license status, ID, the activation password, number of seats, activations remaining, deactivations remaining, and more.
If the information found on this page is insufficient to resolve a problem, it may be necessary to create a General License Information case. The following steps will guide you through the process of requesting general software information:
- Begin by visiting the Microvellum Client Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
- In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
- From the "Case Type" drop-down menu, select “Software Management”, then "General License Information" under the "Reason for Request" field.
- Use the comments field to provide additional information and details about your request for general licensing information.
- Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.
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