How to Request to Deactivate a Software Activation

How to Request to Deactivate a Software Activation

At times, there may arise a need to deactivate a software license. The cause for this may vary but is often related to the need to transfer activations from one computer to another. 

The following steps will guide you through the process of deactivating a software license: 
  1. Begin by visiting the Microvellum Client Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
  2. In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
  3. From the "Reason for Request" drop-down menu, select "Request Software Activation."
With this selection, you'll notice four additional fields appearing within the case submission form:
  1. Please provide the serial number that you utilized during the software installation on the PC where you intend to deactivate the software license.
  2. Enter your deactivated device ID. To locate your Device ID, navigate to your Windows start button/icon, right-click, and choose "System". Your Device ID will be in the Device Specification section of the About UI.
  3. Enter your device or computer name as it appears on your network. To locate your Device Name, navigate to your Windows start button/icon, right-click, and choose "System". Your Device Name will be in the Device Specification section of your PC’s About UI.
  4. Lastly, enter your name or the person’s name with which the device is registered.
If you have any specific questions or comments that you wish to convey to our support agents, utilize the comment area located at the bottom of the case submission form.
Conclude the process by clicking the "Create Case" button to submit your request.


    • Related Articles

    • How to Request a Software Activation

      At times, there may arise a need for software activation or reactivation, whether for an initial setup or a reinstallation. Normally, with an active internet connection, your software undergoes automatic activation over the internet, seamlessly ...

    • Asking to Re-Activate Software on Start Up

      If your license is current, but you keep getting the Activate Software window when starting up Toolbox, this is the fix. Instead of entering your serial number and password every time, go to your MV Toolbox icon on your desktop and Right-click then ...

    • How to Request General License Information

      Requesting general software licensing information from Microvellum may be necessary for several reasons: Understanding Licensing Terms: You may want to clarify and understand the terms and conditions of your software license. This can include details ...

    • Uninstalling Toolbox OEM

      These procedures explain the removal of Toolbox and supporting files while using Windows 10. Uninstalling Toolbox from “Apps and Features” Select the “Windows start icon”. Select “Settings”. Select “Apps”. In “Apps and Features” scroll down until you ...

    • The Microvellum Client Portal

      When logging into Microvellum’s Client Portal, several features are available to help ease the purchasing and management of Microvellum products, the ability to find accurate information in a convenient and timely manner, as well as keep track of ...

    • Recent Articles

    • Microvellum Release Notes | Build 25.2.0206.641

      The following release notes apply to Microvellum build 25.2.0206.641. Item Number Fix An issue was reported regarding item numbers in composite drawings. Users who processed work orders with multiple products reported that the item numbers would ...

    • Microvellum Release Notes | Build 25.2.0204.641

      The following release notes apply to Microvellum build 25.2.0204.641. Toolbox Brand Retirement As part of Microvellum’s ongoing alignment with the values and catalog of INNERGY, and to improve user experience, clarity, and consistency, we have ...

    • MDF Door Profile Guide

      Door Wizard The Door Wizard is a Microvellum feature that enables users to interact with and control the specifics of door related variables, prompts, and available settings. The options available in the door wizard vary depending on the specific ...

    • Microvellum Foundation Library Release Notes | Build 26.0112

      Additions In accordance with Microvellum's new subscription changes, all Face Frame Expansion products and subassemblies, as well as the Range Hood Master product have been added to the full library install and library update zips (now included with ...

    • Toolbox Release Notes | Build 25.2.0114.641

      The following release notes apply to Toolbox build 25.2.0114.641 Processing Center Message Fix Fig. 1: An error message running in the background of the software. An issue was reported within the Processing Center. When processing an order, there ...