How to Request to Deactivate a Software Activation
At times, there may arise a need to deactivate a software license. The cause for this may vary but is often related to the need to transfer activations from one computer to another.
The following steps will guide you through the process of deactivating a software license:
- Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
- In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
- From the "Reason for Request" drop-down menu, select "Request Software Activation."
With this selection, you'll notice four additional fields appearing within the case submission form:
- Please provide the serial number that you utilized during the software installation on the PC where you intend to deactivate the software license.
- Enter your deactivated device ID. To locate your Device ID, navigate to your Windows start button/icon, right-click, and choose "System". Your Device ID will be in the Device Specification section of the About UI.
- Enter your device or computer name as it appears on your network. To locate your Device Name, navigate to your Windows start button/icon, right-click, and choose "System". Your Device Name will be in the Device Specification section of your PC’s About UI.
- Lastly, enter your name or the person’s name with which the device is registered.
If you have any specific questions or comments that you wish to convey to our support agents, utilize the comment area located at the bottom of the case submission form.
Conclude the process by clicking the "Create Case" button to submit your request.
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