Issue: Slow Performance & Crashes Associated with Antivirus & Firewall

Issue: Slow Performance & Crashes Associated with Antivirus & Firewall

Microvellum and AutoCAD

To minimize performance issues and crashes associated with antivirus software, we advise the following steps.

  1. Exclude these Microvellum folders: 
    C:\Program Files\Microvellum
    C:\Users\<username>\AppData\Roaming\Microvellum
    C:\Users\<username>\AppData\Local\Microvellum
    C:\file\path\to\microvellum\data
    (e.g., C:\Microvellum\Common Microvellum Data\Imperial\049_0) 
  2. If running a standard version AutoCad, exclude these files in addition to the previous files excluded. 
    C:\Program Files\Autodesk
    C:\Users\<username>\AppData\Roaming\Autodesk
    C:\Users\<username>\AppData\Local\Autodesk 
  3. Exclude these application files (location will vary depending on where it's installed): 
    Toolbox OEM: Toolbox.exe

    (e.g., C:\Program Files\Microvellum\Toolbox OEM 2017\Toolbox.exe)

    ERP: Micromanager.exe

    (e.g., C:\Program Files\Microvellum\Micromanager\Micromanager.exe)

    Toolbox with Standard AutoCad: acad.exe

    (e.g., C:\Program Files\Autodesk\AutoCAD 2016\acad.exe)

  4. Here are file type exclusions that will help as well: 

    *.Fas, *.lsp, *.3ds, *.wmf, *.sdf, *.ac$, *.apj, *.bak, *.ctb, *.cui, *.cuix, *.dcl, *.dst, *.dwf, *.dwg, *.dwl, *.dwl2, *.dwt, *.fbx, *.ipt, *.lin, *.ma, *.mat, *.max, *.mb, *.mns, *.mnu, *.pat, *.pgp, *.rfa, *.rft, *.rte, *.rvt, *.shp, *.shx, *.stb, *.sv$ 

If you have centralized antivirus management, you should be able to push these to other machines. If not, most antivirus programs will allow you to export and import exception lists.

SQL Server

To minimize the performance issues and crashes often associated with antivirus it would be advisable to do the following for your SQL server:

These Microvellum recommendations mirror those from Microsoft.
  1. Configure the Windows Firewall to Allow SQL Server Access
  2. Configure a Windows Firewall for Database Engine Access
  3. How to choose antivirus software to run on computers that are running SQL Server

Windows Firewall

What traffic should you allow through the firewall?

The default ports and protocols used by SQL Server services are:

Port

Protocol

Description

80

TCP

Default TCP Port used by Reporting Services

1433

TCP

Default TCP Port used by Database Engine

1434

UDP

Default UDP Port used by SQL Server Browser Service

1434

TCP

Default TCP Port used by Dedicated Admin Connection (DAC)

2382

TCP

When running Analysis Services named instance or running AS in SharePoint mode.

2383

TCP

Analysis Services default TCP port for clustered or standalone instances.


If you're running multiple instances of SQL Server and using different TCP ports for each, you also need to add them to the list above. When using the Windows Firewall, it's also highly recommended not to use Dynamic Port allocations but to define a static port for each instance.

Antivirus Exclusions

Target System

Exclude

Description

Windows Failover Cluster

Witness Drive

The witness disk is used for achieving quorum in your cluster.

Windows Failover Cluster

C:\Windows\Cluster

The directory for your clustering binaries.

SQL Server Data files

MDF, NDF, LDF

The common file extensions used by SQL Server.

SQL Server Backup files

BAK, TRN

The common file extensions used by SQL server

SQL Server Trace files

TRC

The common file extensions used by SQL server

SQL Server Backup files

BAK, TRN

The common file extensions used by SQL server

SQL Server Log files

MSSQL\LOG directory

The directory for SQL Server log files.

SQL Server Executable

SQLServr.exe

SQL Server executable.

SQL Server Agent Executable

SQLAgent.exe

SQL Server executable.

SQL Server Reporting Services Executable

ReportingServicesService.exe

SQL Server executable.

SQL Server Analysis Service Executable

MSMDSrv.exe

SQL Server executable.


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