Microvellum Knowledge Network Information
24-Hour Support Access
Microvellum provides users with active support & maintenance subscriptions with access to our support channels 24-hours a day via email, online community, and phone. From our interactive support site you can find answers to common issues, communicate with other users from around the world and
Create New Support Tickets for our software support agents.
Access live support representatives any time, day or night.- North America: 1.800.204.0913
- Australia: 1800.821.797
- New Zealand: 0800-578-290
- United Kingdom: 0800 680 0669
Free Product Updates
Your Support & Maintenance Subscription entitles you to free access to product updates and beta releases. Stay current and make use of the latest advancements developed to help improve your productivity and efficiency. Check out the latest software
Release Notes, then request an update.
Free Product Library Updates
Our Product Engineers are working hard to ensure our product libraries are maintained to take full advantage of the advancements in our software. We provide users with active support & maintenance subscriptions full access to
Product Library Expansions.
Knowledge Base
Gain access to our growing product
Knowledge Base and convenient tips & tricks, product documentation, how-to videos and other helpful information.
Free Video Training Courses
Gain access to video-based training courses designed to provide you with basic, intermediate and advanced insight into Microvellum’s software and product library data.
Find answers. Share ideas. Solve problems. The
Microvellum Knowledge Network helps you get the most out of your software investment – putting you in touch with software experts and other users from around the world.
Detailed Support History
Keep track of your entire
Support History in one convenient location. Find answers to previously reported issues and keep tabs on existing open tickets.
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Recent Articles
Toolbox Release Notes | Build 24.1.0416.641
The following release notes apply to Toolbox build 24.1.0416.641. Maestro Toolfile Fix There was an issue with Maestro SCM Toolfiles reportedly experienced by some users, wherein the labels output by autolabeling would be in incorrect positions, an ...
Toolbox Release Notes | Build 24.1.0409.641
The following release notes apply to Toolbox build 24.1.0409.641 Saw Delimited Processing Station Figure 1: The Saw Delimited option in a custom processing station. New options have been added to saw processing stations to allow for control over data ...
Toolbox Release Notes | Build 24.1.0328.641
The following release notes apply to Toolbox Build 24.1.0328.641 Fillet Token Fixes Issues were discovered in the use of fillet tokens on products that also had the IRIB setting enabled: Some users processed work orders with rounded parts, which ...
Microvellum Foundation Library Release Notes | Build 24.0322
Additions Added the Master Angled Ends Cabinet. Added a Global prompt, "Hinge Plate Offset From Front" for easier control. Added “Double Division” option to Horizontal Designer Cabinets, 3 Door Cabinets, and other similar products. Added a new ...
Common Floating License Connectivity Issues
This document lists common issues reported by users regarding the topic of Microvellum’s Floating License Activation (FLA) and the connectivity required for FLA to function. Firewall Blocking Activation of Floating License Some users have had an ...