Things to Consider When Creating a Support Case
Before submitting a support case for your Microvellum software, consider the following points to ensure a more efficient and effective resolution:
- Documentation & Resources: Review the Knowledge Base for documentation that may provide a resolution to your question or issue.
- Error Messages & Details: If you encounter error messages, note them down exactly as they appear. Include any specific details about the issue, such as when it occurs, what actions trigger it, and any recent changes to your software or system.
- Relevance: Ensure that the issue you're facing is directly related to the Microvellum software. Sometimes, problems can stem from other software or hardware components.
- Version & Updates: Check that you are using the latest version of the software. Updating to the latest release may resolve the issue. Conversely, if the problem started after an update, make sure to mention this.
- Steps Taken: Document the steps you've already taken to try and resolve the problem. This can help support personnel understand your issue better and avoid suggesting solutions you've already attempted.
- Impact: Describe the impact of the issue on your work. If it's causing significant disruptions or losses, make sure to emphasize this.
- Screenshots or Videos: If possible, include screenshots or videos that demonstrate the problem. Visual aids can greatly assist support staff in understanding the issue.
- Prior Support Cases: If this isn't your first support case for the same issue, reference any previous cases and their resolutions. It can provide valuable context.
By considering these points and providing detailed, relevant information in your support case, you can help expedite the resolution process and ensure that the support team can assist you effectively.
Related Articles
How to Create a Support Case through the Microvellum About/Support Portal UI
This article details the process of creating a support case directly through Microvellum software. See Creating a Support Case for general information on what is to be included in a case. To start a support request, navigate to Help > About ...
Microvellum Support and Maintenance
Microvellum Support Microvellum offers comprehensive support and maintenance benefits, ensuring clients have access to technical assistance, software updates, and training resources to optimize their software experience. When purchasing a Microvellum ...
Creating an Account on the Microvellum Knowledge Network
Creating an account within the Microvellum Knowledge Network is free and easy, and a great way to collaborate with fellow woodworkers, and users of Microvellum software from around the world. By registering on this site, you will gain access to the ...
How to Create a Support Case
We're committed to delivering the best possible user experience, and part of that commitment is giving you the power to create support cases. We believe in making your journey with our software as smooth as possible, and our support case system is ...
My Cases: Case Details
Once you've logged into the Cases Portal and navigated to the My Cases area, simply click on the case title to access the case details page. Here, you can thoroughly review the case description, append additional comments, upload attachments, and ...
Recent Articles
Toolbox Release Notes | Build 25.1.0421.641
The following release notes apply to Toolbox build 25.1.0421.641 Drilling Coordinate Fix Fig. 1: Drilling G-code with correct coordinates (left) and an extra erroneous set of coordinates (right). An issue was sometimes occurring when processing parts ...
Microvellum Foundation Library Release Notes | Build 25.0418
The following release notes apply to Microvellum Foundation Library build 25.0418. Additions Added a new Cost Based Estimating Report, “Shop Quote Optimized Option”. Instead of using the square footage plus waste, this will use the actual optimized ...
Toolbox Release Notes | Build 25.1.0403.641
The following release notes apply to Toolbox build 25.1.0403.641 Trueshape Fix Fig. 1: A bounding box drawn around the container of a part with True Shape nesting applied. An issue was reportedly occurring when processing parts with True Shape ...
Foundation Hardware Highlight: Kesseböhmer
Microvellum’s Foundation Library is built on the premise of providing our users with the best quality hardware for their construction projects, be they commercial, residential, or anything otherwise. As such, Toolbox has hardware from multiple brands ...
Beta Optimizer Changes
As of build 25.1.0325.641, Microvellum’s optimizer for block nesting, sawing, and scrap management has received an update to improve its functionality. This new optimizer is considered to be in beta form, with development ongoing and new features ...