Getting Started with the Microvellum Portal
A user-friendly platform designed to streamline your experience and provide seamless control over your Microvellum account.
This article explains the process for signing up and registering with Microvellum's Portal. For an explanation of the portal's layout and features, visit our article on the Microvellum Client Portal.
The Microvellum Portal is a vital component of Microvellum's web platform, designed to empower Microvellum clients in managing their licenses, software and data, as well as inquiries and support requests. engaging with Microvellum support agents. The Microvellum Portal replaces the previous Cases Portal and the Microvellum Knowledge Network's ticketing system (MVKN). As such, it is relevant to note that users are required to maintain two sets of login credentials (we recommend using the same email and password for each). One set of credentials is to access the Microvellum Portal. The second is used to access the existing knowledge base and community forums. Signing into one of these does not also sign users into the other.
To access the Microvellum Portal, go to http://portal.microvellum.com
To get started, click “Sign In”.
Registration & Sign in
New Client Registrations
Please provide the email address at which you wish to receive communications related to your support cases. If you are a new Microvellum client registering for the first time, it is highly recommended (required) to use your official work-issued email address. This ensures the accurate assignment of your support cases to your company's account.
Existing Client Registrations
To streamline the process, please note that if you previously used Microvellum's support ticketing system or the Microvellum Knowledge Network (MVKN) and have not used the Portal, you will still be required to create a new Portal account. To ensure seamless access to your active support tickets and case history, be sure to use the same email address you previously utilized for MVKN. It's crucial to maintain this email consistency, as using a different email address will result in your account not being associated with your company, thereby denying you access to your existing account.
Choose a Password
Choose a password to secure your login. Be sure that it meets the following requirements: at least 9 characters, one capital letter, one lowercase letter, one number, and one special character.
For existing clients who also have a MVKN account, we highly recommend you use the same password you have established for the MVKN login, it is not required that you do so.
Password Your Reset
In the event you cannot remember your password, you can always reset it. Just enter the email address you used to create your account, and you will be emailed instructions to reset your password.
Logging Out
If you wish to log out of the Microvellum Portal, simply navigate to the top-right corner of the interface. This corner has the fold-out menu, your notifications button, and a button that allows you to sign out of the Microvellum Portal.
Logging In
When you return to the Microvellum Portal, your login information will be securely saved for 30 days. This means that, throughout the day, you won't need to log in again for a full 30-day period when using the same computer or browser. However, if you decide to log in from a different computer or browser, you will be required to enter your email and password again to gain access to the portal.
Troubleshooting Your Login
If you have successfully completed the sign-up process and logged into the Microvellum Portal but cannot access your licenses, cases, or company related settings under Account Settings, it indicates that the email you used during account creation is not currently linked to your company in our system. To rectify this issue, please send an email to [email protected], ensuring that you provide the following information: your name, company name, the email address you would like to associate with your company, and any additional details that can assist our agents in efficiently resolving your concerns. We are here to help and ensure a smooth user experience for you.
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