Service Engagement Descriptions

Service Engagement Descriptions

Unlock the full potential of your Microvellum software through our comprehensive suite of professional services tailored to your needs. 

Educational Services

Classroom Training

Dive into an engaging learning experience through our classroom training, guided by Microvellum’s certified services team. Our classroom sessions, designed for larger groups, take place at a designated venue, such as Microvellum’s HQ training center. Here, our expert instructors follow a predefined curriculum to ensure a comprehensive and effective learning journey.

Microvellum University

Microvellum University (MVU) is a comprehensive training program designed to help woodworkers maximize their usage of Microvellum's design-to-manufacturing software platform. The program is comprised of dozens of free educational videos organized into curated training plans, complete with downloadable projects and quizzes to help review the material. Curriculum will take viewers from the basics all the way to expert level topics, all at their own pace. As such, it is recommended to utilize Microvellum University when training new users on the fundamentals of the software. The entire series can be found and accessed for free on Microvellum.com.

Remote Training

Remote training services are educational engagements performed by Microvellum’s certified service provider team. *Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional training services may be requested through your Microvellum Account Manager in the form of a change order. Requires an internet connection.
 

Customization Services

Onsite Services

Onsite services are generalized service engagements that adhere to a prescribed scope of work defined by Microvellum’s Account Managers and are carried out by Microvellum’s certified service provider team at a client’s facility or alternative location specified by the client. * Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional services may be requested through your Microvellum Account Manager in the form of a change order.

Remote Services

Remote services are generalized service engagements that adhere to a prescribed scope of work defined by Microvellum’s Account Managers and are carried out by Microvellum’s certified service provider team. * Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional services may be requested through your Microvellum Account Manager in the form of a change order. 

Integration & Configuration Services

Custom Software Programming

Enhance your design to manufacturing processes with our custom software programming services, expertly executed by Microvellum’s software development team and tailored to meet your specific requirements. * Custom software development is available at the discretion of Microvellum’s Product Management Team and coordinated by Microvellum’s Account Managers.

CNC Machine Post Configuration

Includes configuration services for a specified number of CNC machines (1 unit per machine connection). It is the client's responsibility to make dedicated personnel and machine time available (at least one full day of personnel and at least 1-3 hours of machine time) to assist in testing and confirming the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the post will be led by the client with assistance from Microvellum.

Saw Configuration

Includes configuration services for a specified number of saws. It is the client's responsibility to allocate dedicated personnel and machine time to assist in testing and confirming the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the connection will be led by the client with assistance from Microvellum.

Horizontal Boring Machine Configuration

Includes configuration services for a specified number of Horizontal Boring machines. It is the client's responsibility to allocate dedicated personnel and machine time to assist in the testing and confirmation of the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the connection will be led by the client with assistance from Microvellum.

Project Coordination & Management

Our project coordination and management services are designed to help ensure your service engagements are thoroughly scoped and delivered on time and as expected. 

    • Related Articles

    • Microvellum Service Engagements: Progress Point Sheets

      This article will describe how Progress Point Sheets are utilized during service engagements provided by Microvellum’s certified service providers.   What is a Progress Point Sheet? Progress Point Sheets allow Microvellum clients to acknowledge the ...
    • Engagements de service de Microvellum : Fiches de notation des progrès

      Le présent article décrit comment les fiches de notation des progrès sont utilisées lors des engagements de service fourni par les prestataires de services certifiés de Microvellum. Qu’est-ce qu’une fiche de notation des progrès? Les fiches de ...
    • Service Engagement Roles & Responsibilities

      We are dedicated to creating a positive outcome for our clients by providing rock-solid service with each service engagement. The following article will outline the roles and responsibilities of clients (end-users of the software) and Microvellum ...
    • Rôles et responsabilités en matière d’engagement de service

      Nous nous engageons à créer un résultat positif pour nos clients en fournissant un service solide comme le roc à chaque engagement de service. L’article suivant décrit les rôles et les responsabilités des clients (utilisateurs finaux du logiciel) et ...
    • Planning for a Successful Implementation

      Service Engagement Process Thank you for choosing Microvellum as your platform to streamline your design to manufacturing processes within your company. Follow the steps to ensure a successful and timely implementation of your services. Information ...
    • Recent Articles

    • Toolbox Release Notes: Year of 2024

      This document will catalog all releases for Microvellum Toolbox software builds that were released in the year 2024. This encompasses builds 24.1.0104.641 to 24.1.1206.641. Toolbox Release Notes | Build 24.1.1206.641 The following release notes apply ...
    • Toolbox Release Notes | Build 25.1.0129.641

      The following release notes apply to Toolbox build 25.1.0129.641. SMA Fixes A wide variety of issues with the Solid Model Analyzer have been resolved. Multiple modifications to existing interfaces or settings have been made to improve precision and ...
    • Microvellum Foundation Library Release Notes | Build 25.0124

      The following release notes apply to Microvellum Foundation Library build 25.0124. Additions Added Century Components Waste Bins, Vanity Organizers, and Base Cabinet Organizers. 11”, 14”, 17” Signature Series Bottom Mount 34qt & 50qt. 4”, 5”, 6”, 9”, ...
    • SQL Server Backups

      This article will list out the various types of backups you can create for databases hosted on an SQL Server, explore methods for creating backups manually and automatically, as well as list software/services that may assist you with backing up your ...
    • Toolbox Release Notes | Build 25.1.0114.641

      The following release notes apply to Toolbox build 25.1.0114.641. UI Fixes Several issues were reported and discovered within the OEM 2025 user interface. The following issues have been resolved: Fig. 1: Excess commands on the tool strip being ...