Service Engagement Descriptions

Service Engagement Descriptions

Unlock the full potential of your Microvellum software through our comprehensive suite of professional services tailored to your needs. 

Educational Services

Classroom Training

Dive into an engaging learning experience through our classroom training, guided by Microvellum’s certified services team. Our classroom sessions, designed for larger groups, take place at a designated venue, such as Microvellum’s HQ training center. Here, our expert instructors follow a predefined curriculum to ensure a comprehensive and effective learning journey.

Remote Training

Remote training services are educational engagements performed by Microvellum’s certified service provider team. *Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional training services may be requested through your Microvellum Account Manager in the form of a change order. Requires an internet connection.

Customization Services

Onsite Services

Onsite services are generalized service engagements that adhere to a prescribed scope of work defined by Microvellum’s Account Managers and are carried out by Microvellum’s certified service provider team at a client’s facility or alternative location specified by the client. * Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional services may be requested through your Microvellum Account Manager in the form of a change order.

Remote Services

Remote services are generalized service engagements that adhere to a prescribed scope of work defined by Microvellum’s Account Managers and are carried out by Microvellum’s certified service provider team. * Services are estimated as a time-and-materials service, with costs calculated based on time spent and materials used. Additional services may be requested through your Microvellum Account Manager in the form of a change order. 

Integration & Configuration Services

Custom Software Programming

Enhance your design to manufacturing processes with our custom software programming services, expertly executed by Microvellum’s software development team and tailored to meet your specific requirements. * Custom software development is available at the discretion of Microvellum’s Product Management Team and coordinated by Microvellum’s Account Managers.

CNC Machine Post Configuration

Includes configuration services for a specified number of CNC machines (1 unit per machine connection). It is the client's responsibility to make dedicated personnel and machine time available (at least one full day of personnel and at least 1-3 hours of machine time) to assist in testing and confirming the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the post will be led by the client with assistance from Microvellum.

Saw Configuration

Includes configuration services for a specified number of saws. It is the client's responsibility to allocate dedicated personnel and machine time to assist in testing and confirming the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the connection will be led by the client with assistance from Microvellum.

Horizontal Boring Machine Configuration

Includes configuration services for a specified number of Horizontal Boring machines. It is the client's responsibility to allocate dedicated personnel and machine time to assist in the testing and confirmation of the post-processor setup. The client will facilitate open communication and request necessary technology and information from third-party providers and/or machine technicians on behalf of Microvellum. Testing related to the connection will be led by the client with assistance from Microvellum.

Project Coordination & Management

Our project coordination and management services are designed to help ensure your service engagements are thoroughly scoped and delivered on time and as expected. 

    • Related Articles

    • Microvellum Service Engagements: Progress Point Sheets

      This article will describe how Progress Point Sheets are utilized during service engagements provided by Microvellum’s certified service providers.   What is a Progress Point Sheet? Progress Point Sheets allow Microvellum clients to acknowledge the ...
    • Engagements de service de Microvellum : Fiches de notation des progrès

      Le présent article décrit comment les fiches de notation des progrès sont utilisées lors des engagements de service fourni par les prestataires de services certifiés de Microvellum. Qu’est-ce qu’une fiche de notation des progrès? Les fiches de ...
    • Service Engagement Roles & Responsibilities

      We are dedicated to creating a positive outcome for our clients by providing rock-solid service with each service engagement. The following article will outline the roles and responsibilities of clients (end-users of the software) and Microvellum ...
    • Rôles et responsabilités en matière d’engagement de service

      Nous nous engageons à créer un résultat positif pour nos clients en fournissant un service solide comme le roc à chaque engagement de service. L’article suivant décrit les rôles et les responsabilités des clients (utilisateurs finaux du logiciel) et ...
    • Planning for a Successful Implementation

       Service Engagement Process Thank you for choosing Microvellum as your platform to streamline your design to manufacturing processes within your company. Follow the steps to ensure a successful and timely implementation of your services. Information ...
    • Recent Articles

    • Toolbox Release Notes | Build 24.1.1105.641

      The following release notes apply to Toolbox build 24.1.1105.641 Nesting Fix Fig. 1: The fatal error that would occur during processing. There was reportedly an issue that occurred when clients attempted to process a work order using the nesting ...
    • Microvellum Foundation Library Release Notes | Build 24.1025

      The following release notes apply to Microvellum Foundation Library build 24.1025. Additions Added new global variable “Remove Stop Dado On Bottom Edge” for wood drawer boxes. Check this option to run the dado through at the bottom of the sub front ...
    • Toolbox Release Notes | Build 24.1.1030.641

      The following release notes apply to Toolbox build 24.1.1030.641 Routing and Profile Fixes Several issues were found with routing and polyline paths: Fig. 1: Horizontal routes off of a part disappearing (left) and appearing correctly (right). When ...
    • Toolbox Release Notes | Build 24.1.1010.641

      The following release notes apply to Toolbox build 24.1.1010.641 Biesse Winstore Fix Several issues with the Biesse Winstore plugin have been resolved: There was an issue that would sometimes occur wherein materials that were intended to stack wound ...
    • Toolbox Release Notes | Build 24.1.1001.641

      The following release notes apply to Toolbox build 24.1.1001.641 HBore Toolfile Fix Fig. 1: The location in the Toolfile UI where the error would occur. There was an issue reported with the functionality of the Horizontal Boring Machine setting in ...