At times, there may arise a need for software activation or reactivation, whether for an initial setup or a reinstallation. Normally, with an active internet connection, your software undergoes automatic activation over the internet, seamlessly validating your activation within our licensing system.
However, if internet access is unavailable and you seek to activate your software, the following steps will guide you through the process:
- Begin by visiting the Cases Portal at http://portal.microvellum.com and navigate to the "My Cases" section. Here, you'll find the "Open a New Case" button conveniently located in the upper-right corner of the page.
- In the case submission form, write a concise and descriptive case title that summarizes the primary issue or topic of your support request.
- From the "Reason for Request" drop-down menu, select "Request Software Activation."
With this selection, you'll notice five additional fields appearing within the case submission form:
- Enter the serial number used for your software activation.
- Input the associated password for your serial number.
- Provide the request code received from the software activation UI during your software installation.
- Specify your device or computer name as it appears on your network. You can find your Device Name by navigating to your Windows start button/icon, right-clicking, and selecting "System." The Device Name can be found in the Device Specification section of the About UI.
- Lastly, input your name or the registered owner's name for the device.
If you have any specific questions or comments that you wish to convey to our support agents, utilize the comment area located at the bottom of the case submission form.
Conclude the process by clicking the "Create Case" button to submit your request.
Please be aware that support cases are addressed on a first-come, first-served basis. Your ticket will remain in the "In-queue" status until an agent is assigned to your case.
As an alternative method, though not the preferred one, you can also reach out to us via email at
[email protected] to request a manual software activation. Ensure that your email includes pertinent details such as your name, company, serial number, password, device or computer name, registered device owner, and any other relevant information related to your request.